Information on conformity under the Accessibility Act

Accessibility Statement

Alle Menschen sollen Produkte und Dienstleistungen ohne Einschränkungen nutzen können, z. B. über digitale Kanäle wie das Internetbanking, unsere Internetseite oder Selbstbedienungs-Geräte. Man nennt das barrierefreie Nutzung. Die Regeln dafür stehen in einem Gesetz. Das Gesetz heißt in Österreich Barrierefreiheits-Gesetz und wird mit BaFG abgekürzt.

Wir möchten sicherstellen, dass alle unsere Produkte und Dienstleistungen barrierefrei sind, für die das BaFG gilt.

Requirements for the digital accessibility of our services

We adhere to the requirements of these norms and standards: 

  • European Standard 301 549 – Accessibility of information and communication technology 
  • Web Content Accessibility Guidelines (WCAG) 2.2 according to the requirements of level AA

WCAG Principles and Guidelines

Perceptibility:

  1. Alternative Text
    If content is not displayed as text (images, graphics), we provide, apart from a few exceptions, alternative text with a description.
  2. Time-based media
    We ensure that users can access our content even if they cannot hear or see it – for example, audio, video and multimedia content.
  3. Customized content
    Where possible, we create our content in a variety of formats to ensure that no information is lost – for example, readable by screen readers, with a Braille display for blind and visually impaired people, or in plain language.
  4. Possibility of differentiation
    We design the content to make it easier to see and hear. We try to clearly separate the foreground and background.

Usability:

  1. Operation via keyboard
    We design the functions so that users can operate them with the keyboard.
  2. Users’ time to read content
    Our content is structured so that users have enough time to read and use the content.
  3. Seizures and physical reactions
    We develop our content so that it doesn’t trigger seizures or other physical reactions in sensitive users. For example, we avoid flashing images or videos that trigger epileptic seizures.
  4. Navigation
    We design the navigation to make it easy for users to find their way around. They should know where they are and how to move around efficiently.
  5. Entry options
    We design the input so that users can easily control complex functions using the input pointer.

Understandability:

  1. Readability
    We write texts in understandable language and use an appropriate font size.
  2. Predictability
    We design content and user interfaces to be easy to use. This means that the navigation and help functions are always located in the same place.
  3. Assistance with input
    We design our content to minimize user input errors as much as possible. Should an input error occur, we provide assistance to correct it.

Robustness:

  1. Compatibility
    We design the content so that it can be used with various Internet browser programs and assistance systems.

Feedback and complaint options

We’re constantly working to make our products and services accessible. If you encounter any barriers, please let us know.

What should we improve?
Please describe as precisely as possible how we can better support you.
If you have problems with our website, please provide the exact internet address (URL) of the affected page

Status: June 2025

Accessibility

feedback and contact

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